To view a list of changes, go here: http://www.dualdesk.com/Changes.txt

DualDesk Update Instructions

Updating Version 19

If you are updating from DualDesk version 19, stop all running DualDesk programs and services and uninstall the DualDesk Proxy service, use the "Uninstall Proxy Service Icon". If you want to make a backup of your custom splash.bmp, copy it to another folder now.

Download the new version and and run the DualDesk-Setup.exe in the zip file. It will overwrite the old version. The registration key is retained from the previous installation and is compatible with the new version.

If you have a custom splash.bmp copy it from the backup folder back into the DualDesk folder
(default is C:\Program Files\Advantig\DualDesk)

Re-create your customer modules and replace your old customer modules with the new ones.

Updating Version 1 through Version 18

Version 19 is not compatible with earlier versions so you must first stop all DualDesk programs and services and uninstall the repeater service (Uninstall Repeater Service Icon) or if you have the DualDesk proxy, uninstall it instead (Uninstall Proxy Service Icon). If you want to make a backup, do it now (or rename the folder).

Download version 19 and run the DualDesk-Setup.exe in the zip file. By default, version 19 installs to a different folder than earlier versions, the new folder is: C:\Program Files\Advantig\DualDesk

After installing the software, run the Customer Module Creator and click the Create Module button. It will give you the Installation Code we will need to generate the Registration Key for that workstation.

if you are upgrading from version 18 Email the Installation code to DualDesk support and include the name of your company or attach the original invoice to expedite finding your order.

NOTE: The registration key is valid only for the machine with installation code you send us and is the only machine licensed to create customer modules. If you need to create customer modules from multiple machines you must have additional licenses.

You must create the support modules that you will distribute to your customers. They will be placed on your desktop in the "DualDesk\Customer Modules" folder.

To create the customer modules is simple. Click the "Create a customer module" icon in the DualDesk folder and enter the required address and option information in the customer module section (the right side of the window) and click the Create Module button. See the DualDeskCreator Manual for detailed information.

Copy the customer_<your-address>_<your-port>.exe files from the customer modules folder and replace your old customer modules with the new ones.

If your Repeater.exe or Proxy.exe files are on a different machine, you will also need to replace them with the Proxy.exe included with Version 19.

The Technican_WebViewer.exe is not what your customer uses, it is for use by your technicians at locations that do not have DualDesk installed and can be launched from your web site without installing any software.