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PC Remote Control & Presentation Software
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Printable Forms
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Example Pages
· HelpDesk
Example
· Accountant
Example
· Instructor
Example
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Live Online Support
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| DualDesk
products do not
contain ad-ware or spyware.
Stop paying
monthly fees! DualDesk is the PC remote support software that you
own & control.
The return on
investment is almost immediate and the savings can be substantial
enough to hire additional employees and expand your business.
DualDesk is
a one-time purchase that lets your support staff
remotely assist a PC anywhere on the internet, from another PC anywhere on the internet through firewalls
in less than 5 seconds with no configuration. Provide
temporary, full service on-demand remote control help
desk services, transfer files, chat, re-boot
& auto-reconnect and control a remote user's workstation in
real-time without pre-installing software on the
remote computer even in "Safe
Mode".
DualDesk Was Named
"Best
Value"
in Remote System Administration Utilities!
"It's
ultra-small 264
k file
download size makes it the smallest and
fastest . . .
Ideal for users on slow
modem connections."
"The highly optimized,
under
264kb DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated
file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."
DualDesk can pay for itself the first time you use
it!
DualDesk has built-in shortcuts to the most
used tools and utilities on the remote system. System Information, System Properties,
Video Display Properties, Sound and Audio Properties, Internet Properties,
Device Manager and you can reboot the remote system into Safe Mode to
allow you to remove viruses, worms, trojans, ad-ware and spyware without
having to ask the remote user to hit the F8 key.
After the remote system reboots in Safe Mode, it will auto-connect back to
the technician with no input required from the remote customer.
DualDesk lets your technicians provide
better and quicker service to your customers, you have less
out-of-pocket expenses and spend less time on the road!
To present a more
professional appearance to the customer, the window titles can be
customized with you own company name.
Auto-Installs
on-demand in less than 5 seconds!
DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe
Hot Spot! This customer's notebook computer was repaired within minutes of his call,
even before he finished ordering his lunch...
now that's customer
satisfaction!
DualDesk is a force
multiplier, expand your
customer base without
adding technicians!
Windows administrator rights are not
required. Works even if the user is logged in to Windows with a
restricted or a
"Guest" account with no privileges to create folders or write to
the registry.
NO
customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT
Router
or Cable/DSL
Broadband Gateway.
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Pricing for DualDesk 19.0.7.0
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No
other remote support system offers the reliability,
speed,
features, flexibility and industry proven record
of DualDesk...
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Try
it free and see why so many Fortune 500
companies have switched to DualDesk as their remote support help desk
software solution.
Now you can own
the smallest, fastest, industry proven support solution and
take 10% off if you purchase DualDesk within 15 days of your free
trial!
One-time purchase with NO
recurring fees.
Buy
with confidence!
- Updates
are always *FREE for non-customized versions (Lite, Expert,
Professional),
simply install the new version over the old
version.
- If you decide to upgrade to a higher edition,
you only pay the difference in price.
- When you add additional seats,
you only pay the additional technician price.
- You don't have to
buy licenses for your customers or buy licenses for employees
that
are not using the software to support customers.
- Our optional site
license and multi-site license
does not have a maximum limit.
- You may reconfigure your remote support file
yourself with ANY option your package
supports at any time, as often as you like, including the splash
screen and password.
- You may change the
destination address of your customer module yourself at any time.
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Click
Here to See All Product Descriptions
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One
(1)
Technician |
Additional
Technician |
Five
(5)
Technicians |
DualDesk Lite Edition
*Includes free updates
and 6 months
toll-free telephone support.
Support via email &
toll lines during business hours is always free.
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$395
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$110
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$795 |
DualDesk Expert Edition
*Includes free updates
and 1 year toll-free telephone
support.
Support via email &
toll
lines during business hours is always free.
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$495
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$120
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$895 |
DualDesk Professional Edition
*Includes free updates
and 1 year toll-free telephone support.
Support via email or to
our toll
lines during business hours is always free.
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$795
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$140
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$1295 |
Executive,
Corporate and Enterprise editions are customized with your
company logo & information |
 DualDesk Executive Edition
*Includes 1 year
updates and toll-free telephone support.
Support via email &
toll
lines during business hours is always free.
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$995
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$155
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$1495 |
DualDesk Corporate Edition
*Includes 1 year updates toll-free
telephone support.
Support via email &
toll
lines during business hours is always free.
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$1995
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$185
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$2695 |
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Site
License
(unlimited technician
seats at one location)
This option in
addition to the selected software package allows unlimited technician
seats to use the software at one location. It is not
required to support an unlimited
number of customers per technician station. |
$995
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Unlimited |
Unlimited |
Global
/ Multi-Site License
(unlimited technician
seats at any location)
This option in
addition to the selected software package allows allows
unlimited technician seats anywhere in your organization to use the
software. This is not a license to redistribute the software
outside of your organization. It is not
required to support an unlimited number of customers per technician station. |
$1995
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Unlimited |
Unlimited |
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Click
Here to See All Product Descriptions
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Presenter Professional
*Includes free updates
and 1 year toll-free telephone support.
Support via email &
toll
lines during business hours is always free.
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$395
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$115
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$795 |
Presenter Executive
*Includes 1 year
updates and toll-free
telephone support.
Support via email &
toll
lines during business hours is always free.
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$595
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$125
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$995 |
Presenter
Corporate
*Includes 1 year
updates and toll-free telephone support.
Support via email &
toll
lines during business hours is always free.
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$795
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$135
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$1195 |
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Optional 1 year toll-free
telephone support agreements
are available at 20%
of your original purchase price if paid before expiration of an active
support agreement or 30% of the currently listed
price if it has expired.
See notes below...
* Note: Our current policy is not to
charge for updates of non-customized versions or for support via email or
calls to our toll lines during normal business hours (9am - 5pm eastern time
) regardless of the age or version of the software even if the
customer has no Toll-free
telephone support
agreement. You only need to purchase a
support agreement if you want to receive free updates to
customized versions (Executive, Corporate or Enterprise editions)
or require toll-free
telephone support or require a written agreement for your own internal
reasons. If this policy
changes, we will inform everyone giving them the opportunity to purchase a
support agreement.
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You only need one
license per technician seat to support an unlimited number of remote
computers.
* Updates
of the Lite, Expert and
Professional editions
are always FREE, simply install the new version over the old.
Customized versions may require a 30%
re-programming charge after the (renewable) support agreement
expires.
Note: The Site
License and Multi-Site License is an additional charge to the
package you choose (Lite, Expert, Professional, Executive,
Corporate, Enterprise etc.) and is not eligible for discount.
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Product
Overviews
Download
our complimentary white
paper on DualDesk remote support
software or call us if you wish to speak to a sales
representative.
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DualDesk
Lite Edition
 Designed for Help Desks, Support Centers and Technicians that
do not need to give the remote user the option to restrict the
remote control session and do not require encrypted communications. Small
264
k file size, unlimited customer connections per technician seat. Options include all the features of the
Professional version except it does not include File Subfolder Transfers,
Password Protection,
Session Privileges Prompt (view-only, remote control without file sharing or full control with file sharing),
Automatic Repeater ID/Ticket Number prompt or the encryption plug-in. No configuration required by technician or customer. One-time charge, no recurring fees or additional
charges.
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DualDesk
Expert Edition
 Designed for Help Desks, Support Centers,
Technicians and individuals that need to password protect the
download module and/or to give the remote user
the option to restrict the remote control session. Small 264
k file size, unlimited customer connections per technician seat. Options include
File Subfolder Transfers, Password Protection, Session Privileges Prompt (view-only, remote control without file sharing or full control with file sharing),
and all the features of the Professional version except it does not include
Automatic Repeater ID/Ticket Number prompt or the encryption
plug-in. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.
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DualDesk
Professional Edition
 Designed for Help Desks, Support Centers,
Technicians, Accountants and individuals that need to give the
remote user the option to restrict the remote control session or
if they are supporting Doctors, Lawyers and other institutions
that require encrypted communications. Small 264 k file size, unlimited customer
connections per technician seat. Options include 40, 56 or 128
bit encryption plug-in, Password Protection, Session Privileges
Prompt (view-only, remote control without file sharing or full
control with file sharing), Automatic Repeater ID/Ticket Number
prompt and File Subfolder Transfers. No configuration required
by technician or customer. One-time charge, no recurring fees or
additional charges.
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 DualDesk
Executive Edition
Want to present a more professional
image? Designed for Corporations, Service Providers and VARS,
the Executive Edition customer module installer/launcher is custom programmed with your copyright,
contact information, custom text and company logo
in the splash screen and icon to present a more professional image to your remote
customers. The DualDesk server executable, RemoteStart,
WebStart and technician side software still display DualDesk. Small
264
k file size, unlimited customer connections per technician seat. Options include 40, 56 or 128 bit Encryption plug-in, Password Protection, Session Privileges Prompt (view-only, remote control without file sharing or full control),
Automatic Repeater ID/Ticket Number prompt and File Subfolder Transfers. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.
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DualDesk
Corporate Edition
Want to maintain your corporate
image? This economical variation is designed for
Corporations, Service Providers and
VARS that don't want their customers to see the DualDesk name
but to do not need to hide it from their own employees. The
Corporate Edition customer side interfaces are custom programmed with your company name, text, icons and logos
to present a more professional image to your remote customers
but to save programming costs the technician side software still
displays DualDesk. Small
264
k file size, unlimited customer connections per technician seat. Options include 40, 56 or 128 bit Encryption plug-in, Password Protection, Session Privileges Prompt (view-only, remote control without file sharing or full control),
Automatic Repeater ID/Ticket Number prompt and File Subfolder Transfers. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.
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Site
License
This option allows unlimited technician seats to use the software at
one site. It is not required to support an unlimited number of customers per technician
station. A "Site" is defined as the single geographical
location of the place of business where the software is
registered for use. If an individual is a permanent or
temporary employees that works from an alternate location but is
assigned to the registered site, the individual is authorized by
the site license to use the software during their employment. Unlimited means unlimited,
our unlimited license is not limited to a maximum number of
employees.
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Global
/ Multi-Site License
This option allows unlimited technician seats anywhere in your organization to use the
software from any site. "Any Site" is defined as any geographical
location of a place of business that is owned by or reports to
the site that holds the multi-site license. If an
individual is a permanent or temporary employee that works from
an alternate location but is assigned to any site of the license
holder, the individual is authorized by the global/multi-site
license to use the software during their employment. This is not a license to redistribute the software outside of
the organization. It is not required to support an unlimited number of customers per technician
station. Unlimited means unlimited, our unlimited license is not
limited to a maximum number of employees.
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DualDesk
Presenter
Designed for sales
representatives, teachers, or Instructors, it allows them to
share their desktop screen in a View-Only session with a remote customer to
demonstrate software or give presentations even if the remote
user does not have the software installed on their system. Small
217k download file size, unlimited customer connections per salesman/instructor seat. Includes 40, 56 or 128 bit Encryption. No configuration required by technician or customer. One-time charge, no recurring fees or additional charges.
Option
Overviews
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Lite,
Expert, Professional,
Executive,
Corporate and Enterprise |
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Customizable
Tools, Splash, Messages, Company Name and Feedback/Questionnaire |
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Customizable Tools
--- Allows you to specify the name and command syntax of optional tools, including
shell (DOS) commands, programs and URL/FTP/Email addresses in addition to the
catch-all embedded tools folder (drag-and-drop tools to include in your
customer modules), user defined tools website URL and other built-in
system tools.
Customizable Splash (Logo) Screen
--- Allows you to specify the splash screen shown when the customer runs
the customer module.
Customizable Disclaimer Message
--- Allows you to specify the optional disclaimer message shown when the customer
runs the customer module.
Customizable Goodbye Message
--- Allows you to specify the optional goodbye message shown when the session ends.
Customizable Company Name
--- Allows you to specify the name displayed on the popup timer and on
most of the window titles and other company references in menu text and
prompts your customers will see when they run the customer module
(installer). Not all references can be changed.
Customizable Feedback Prompt and URL
--- Allows you to specify the text displayed on the optional feedback
prompt and the URL to your feedback form, questionnaire page or an email
address.
Not applicable
to Presenter.
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Point-to-Point
(P2P) File Transfers |
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P2P File Transfers
--- Transfers files and multiple files but not sub-folders (folders under
folders).
Not applicable to Presenter.
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Point-to-Point
(P2P) Text Chat |
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P2P Text Chat
--- Allows the customer and technician to text chat.
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Proxy
Relay Mode (optional) |
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Redirector
Mode --- Allows all technicians to
share the same public address and public port so that only one port has to
be opened in your firewall/router. This does not increase the file download size and does not
present a prompt.
If the Repeater Checkbox is disabled and the Proxy address is blank, Proxy mode will be disabled and the customer module will try to connect in Direct mode.
If the Repeater Checkbox is disabled and the Proxy address is completed, Proxy mode will be enabled and customer module will try to connect in Proxy mode with no session prompt.
If the Repeater Checkbox is disabled and and the last number of Proxy address is ? the customer will be prompted for the last few numbers of address to the target workstation allowing you to support an unlimited number technician seats from a single customer support module.
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Expert,
Professional, Executive,
Corporate and Enterprise Options |
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Point-to-Point
(P2P) Subfolder
File Transfers (optional) |
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P2P Subfolder Transfers
--- Transfers folders and subfolders. This option increases the
download size. Note: even without
this option, multiple and single file transfers are still possible.
Not applicable to Presenter.
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Password Protect Customer Module(s) (optional) |
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Password Protection
--- Password protects the downloadable customer module. This only requires
input from customer to initially open the customer module. After DualDesk
installs, it does not require input to connect to the technician,
auto-reconnect or auto-callback. This is recommended if your customer
modules are not in a password protected area of your website. If you enable the Daily PIN option,
the password will change daily by automatically appending the numeric day of the
month (1-31) to the end of the password you select. If you enable Daily.
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Password Daily PIN (optional) |
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Password Protection
with Daily PIN
--- If you enable the Daily PIN option,
the password will change daily by automatically appending the numeric day of the
month (1-31) to the end of the password you select. If you enable Daily
PIN with a blank password the password will be the day of the month. This does not
increase the file download
size and does not present a prompt after installation, re-boot or
logoff/logon.
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View-Only/File
Sharing Session Prompt
(optional) |
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View-Only/File
Sharing Session Prompt
--- Asks the remote customer if they wish to
run the server in view-only mode, remote control mode without file sharing or
full-control mode with file sharing when the customer runs the server software. This does not
increase the file download
size and does not present a prompt after installation, re-boot or
logoff/logon.
Not applicable
to Presenter.
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Professional,
Executive, Corporate
and Enterprise Options
(in addition to the above options) |
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Proxy Repeater Mode (optional) |
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Repeater Mode
--- The repeater allows both technician and
customer to connect through firewalls they don't control. The repeater
is useful if the technician is behind a firewall or NAT router at an
alternate location such as a hotel and cannot open ports for inbound
connections. If no number is entered, the module will connect in standard
viewer mode. This does not increase the file download size and does not
present a prompt after installation, re-boot or logoff/logon.
If the Repeater Checkbox is enabled (contains a checkmark) Proxy mode and Direct mode will both be disabled and Repeater (ID:) mode will be enabled instead. In Repeater mode the session and will not connect through to a workstation. The Technician will have to connect to the proxy in Repeater Mode using the same ID code as the customer.
If the Repeater Checkbox is enabled (contains a checkmark) Direct mode and Proxy mode will both be disabled and Repeater (ID:) mode will be enabled.
If the Repeater Checkbox is enabled and the Repeater ID field is blank, the customer will be prompted for the repeater ID: code.
If the Repeater Checkbox is enabled and the Repeater ID field is completed, customer module will try to connect in Repeater mode with no session prompt.
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End-to-End
Data Stream Encryption
(optional) |
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MS RC4 Encryption Plug-In
--- Encrypts the data stream using Microsoft RC4 Encryption.
Note: Not all
machines will support 56 bit or 128 bit encryption and many Windows 95/98 machines may
not connect if they do not have all the operating system updates from
Microsoft. Encryption
increases the download file size. |
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Disable Encryption --- Do not use
encryption. |
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Use 40 Bit Key ---
Supported by most U.S. & International systems. |
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Use 56 Bit Key ---
Supported by most U.S. systems. |
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Use 128 bit Key --- Must
have the Windows high-encryption update installed.
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Executive,
Corporate and
Enterprise Options
(in
addition to the above options) |
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Custom Branding / Splash / Logos / Icons / Text / Private Labeling
(optional) |
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Customizing:
DualDesk Executive
can be
customized
with your own Splash Screen and text in the customer auto-setup modules and
the technician's setup
program. Only the auto-installer can be customized in the Executive
Edition, the DualDesk program icons and internal program text remains the same as in the PRO
edition. Select the
options you need, then send us your custom
splash screens. Delivery normally
takes 5 to 10 days.
We will need the following for your custom
splash screen:
- 2 to 256 colors .bmp file for the
customer module (server) splash screen. This can be any size but
it adds to the customer download so smaller and less colors is better.
We recommend no larger than 200x75x16 colors.
- 164x314 pixels x 256 color .bmp file for
the technicians setup/install program.
- 50x50 x 256 colors .bmp file for the
technician setup/install program.
Click
Here
to see items you can customize in the Executive Edition.
DualDesk Corporate
can be customized to fit your corporate image needs.
Then send us your custom logos, icons, text,
splash screens and private labeling requirements to:
We will contact you to work out the details.
DualDesk Corporate is designed for Corporations, Service Providers and VARS and is custom programmed with
your company name, text, icons and logos to help protect your trade
secrets from competitors.
The level of customizing is up to you. For
the basic customized package ($1995
) we will customize it with your own logos, icons, company name, contact
info and your copyright embedded into the executable. The executable will
still be named DualDesk.exe and the DualDesk name will still be displayed
in the task manager task list and the Windows registry will have a
DualDesk entry. This is the level most small to mid-sized
corporations, consultants and service providers request.
We will need the following for your custom
logo, icons and information:
- 2 to 256 colors .bmp file for the
customer module (server) splash screen. This can be any size but
it adds to the customer download so smaller and less colors is better.
We recommend no larger than 200x75x16 colors.
- 300x200 pixels x 256 color .bmp file for
the viewer splash screen.
- 32x32 pixels x 256 color .ico file for
the viewer and server icons.
- 164x314 pixels x 256 color .bmp file for
the technicians setup/install program.
- 50x50 x 256 colors .bmp file for the
technician setup/install program.
- Your contact information and home page
for the viewer, server and technician's setup/installation about
screens.
DualDesk
Enterprise Edition provides even further customizing and replaces the DualDesk executable name and service name with the name you
specify so that DualDesk is not displayed in the task manager task list, registry or executable etc... this
costs additional (based on our standard hourly programming rate) but ensures you have a unique package that your competitors cannot easily trace back to Advantig as your
supplier. This is the level of customizing most large corporations,
VARs and OEMs prefer.
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