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DualDesk  products do not contain any ad-ware or spyware.

DualDesk Was Named
"Best Value"
in Remote System Administration Utilities!

"It's  ultra-small 264 k file
download size makes it the smallest and
fastest . . .
Ideal for users on slow
modem connections."

"The highly optimized,
under 264kb DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."

Sometimes the best way to help someone fix a problem is to do it for them. With DualDesk, the remote-control software will automatically establish a desktop sharing connection with your technician. The technician can see and operate the customer's remote computer almost like being there in person, the technician can logoff/logon or reboot the remote computer and reconnect before the logon prompt even if the customer is away from their computer or out of the office.
 
DualDesk saves you and your customers time and frustration by giving your technician immediate direct access to their PC letting your technician get in and fix the problem so your customer can get back to work in minutes.
 
DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs.

DualDesk can pay for itself the first time you use it!

DualDesk lets your technicians provide better and quicker service to your customers, you have less out-of-pocket expenses and spend less time on the road!

Auto-Installs on-demand in less than 5 seconds!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe Hot Spot!  This customer's notebook computer was repaired within minutes of his call, even before he finished ordering his lunch...
  now that's customer satisfaction!

DualDesk is a force
multiplier, expand your
customer base without
adding technicians!

Windows administrator rights are not required. Works even if the user is logged in to Windows with a restricted or a "Guest" account with no privileges to create folders or write to the registry.

NO customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT Router
or Cable/DSL
Broadband Gateway.

  
Order Presenter Professional

DualDesk Version 19.0.7.0 Custom Builder™ and Order Form

The DualDesk Builder™ is a customizer that will help you custom configure DualDesk to fit your specific needs. Go ahead and fill in the form and push the submit button to send it.


Click HERE to apply your 10% discount
 if you purchase within the first 15 days of your free trial.


This is not an automated creation process. We will review your worksheet
prior to programming your custom software package and use this information
if we need to contact you while building your software so please be sure to
complete the contact information below accurately.

Customizing...

DualDesk Executive can be customized with your own Splash Screen and text in the customer auto-setup modules and the technician's setup program.  Only the auto-installer can be customized in the Executive Edition, the Presenter program icons and internal program text remains the same as in the Professional edition. Select the options you need, then send us your custom splash screens. Delivery normally takes 3 to 5 days.

We will need the following for your custom splash screen:

  • 2 to 256 colors .bmp file for the customer module (server) splash screen.  This can be any size but it adds to the customer download so smaller and less colors is better. We recommend no larger than 200x75x16 colors.
  • 164x314 pixels x 256 color .bmp file for the technicians setup/install program.
  • 50x50 x 256 colors .bmp file for the technician setup/install program.

Click Here to see items you can customize in the Executive Edition.

Send your custom logos, splash and customization info to:
 sales at advantig

Enter the Address(s) & Port(s) to use...

Static IP address(es), DNS(s), DDNS(s) and port number(s) --- The technician address(es) and port(s) that will be opened/forwarded to the technician stations the customer module(s) will connect to ( separate the address from the port with a " + ").  The default port is 5500 but we recommend using port 443 unless the station you will be providing support from is running a web server (customer firewalls almost always allow outbound traffic on this port).  If you have a web server running, port 6080 is the best alternate port. If you do not need the web service running you can disable it or if your router supports it, you can redirect port 443 to another port number on the technician station (ie. 5500), this will allow you to run the local viewer on port 5500 to connect to the customer's remote server on port 443.  Other good ports to use are 21, 23, 25, 110, 119, 143, 389, 433, 1503, 1720, 5631or 5900-5967 but outbound customer traffic on these ports may be blocked by high-end corporate firewalls. If you are going to use the same IP address or DNS name for multiple technicians, you will need multiple ports or provide us with each workstation's network address.  Ports can be almost any number, but test your router, firewall or gateway to see if they can be opened before ordering.

This one-time preparation is only for the technician end and takes about 5 minutes.

  1. Click HERE to download the DualDesk Port Tester, unzip and and run the Port Tester Setup program.
      
  2. Forward Your Firewall, NAT Router or Broadband Gateway TCP Port(s) to the internal (local) IP address(es) of the technician station(s) you will be doing support from - Visit the website for the manufacturer of your device or go to http://www.PortForward.com and check out their impressive list of step-by-step instructions for various manufacturers of firewalls, routers, network address translators and broadband gateways as well as information on common ports and tricks & tips. (Note: select TCP, DualDesk does not need UDP)
     
  3. Run the Port Tester Program to Test Your Firewall, NAT Router or Broadband Gateway Ports, if it is already in use by another server or service and you may need to select a different port for the Presenter software.
     
    We recommend using a DNS or Dynamic DNS name (no-ip.com and dyndns.com offer free services and work great!) instead of a static IP address.  DNS or DDNS addresses allow you to quickly and easily change the address the customer module connects to any time you want to operate from an alternate location or if your IP address changes.
     
    NOTE: If you enter an IP address that starts with "192.168." or "10." or "172.16. through 172.31." You will not be able to support any PC outside your own LAN. This is because these ranges of IP addresses are non-routable private IP addresses that cannot be used to connect directly to the Internet.

Tip: Avoid the need to re-program your customer modules by using a DNS name or dynamic
DNS service (DDNS) such as no-ip.com or dyndns.org instead of a static IP address.
 

SPECIAL OFFER
5 Presenter Pack - $995 - 1 year upgrades & support included.
Enter the Public DNS, DDNS or IP Addresses of Technicians you tested and wish to use in the area below.

Example: dualdesk.com or 123.456.7.89

DNS, DDNS or IP Addresses
 		TCP/IP Ports
 
 Password Protect Customer Module(s) (optional) --- Password protects the downloadable customer module. This only requires input from customer to initially open the customer module. After DualDesk installs, it does not require input to connect to the technician, auto-reconnect or auto-callback. This is recommended if your customer modules are not in a password protected area of your website.  Enter your password in the box below.

Enable Repeater ID / Ticket Number Prompt (optional) --- Asks the remote customer for the unique ticket number or ID code assigned to the customer by the technician for automated repeater connections (the repeater allows both technician and customer to connect through firewalls they don't control). The repeater is useful if the technician is behind a firewall or NAT router at an alternate location such as a hotel and cannot open ports for inbound connections. If no number is entered, the module will connect in standard viewer mode. This does not increase the file download size and does not present a prompt after installation, re-boot or logoff/logon.
 
MS RC4 Encryption Plug-In (optional) --- All encrypted packages ship with 2 versions of the customer modules, an encrypted and a non-encrypted version for use on non-compatible systems. DualDesk uses the MS RC-4 DSM in the customer modules.  Note: Not all machines will support 56 bit or 128 bit encryption and many Windows 95/98 machines may not connect if they do not have all the operating system updates from Microsoft.  Encryption increases the download file size.

Disable Encryption --- Do not use encryption.
Use 40 Bit Key --- Supported by most U.S. & International systems.
Use 56 Bit Key --- Supported by most U.S. systems.
Use 128 Bit Key --- Requires Windows high-encryption update.

Promotional Code/Comments

5 Technician Pack - $995

First (1) Technician Seat - $595 - 1 year upgrades & support included.
Enter the Public DNS, DDNS or IP Address of Technician you tested and wish to use in the area below.

Example: dualdesk.com or 123.456.7.89

DNS, DDNS or IP Address
 		TCP/IP Port
 
Password Protect Customer Module(s) (optional) --- Password protects the downloadable customer module. This only requires input from customer to initially open the customer module. After DualDesk installs, it does not require input to connect to the technician, auto-reconnect or auto-callback. This is recommended if your customer modules are not in a password protected area of your website.  Enter your password in the box below.

 
 Enable Repeater ID / Ticket Number Prompt (optional) --- Asks the remote customer for the unique ticket number or ID code assigned to the customer by the technician for automated repeater connections (the repeater allows both technician and customer to connect through firewalls they don't control). The repeater is useful if the technician is behind a firewall or NAT router at an alternate location such as a hotel and cannot open ports for inbound connections. If no number is entered, the module will connect in standard viewer mode. This does not increase the file download size and does not present a prompt after installation, re-boot or logoff/logon.
 
MS RC4 Encryption Plug-In (optional) --- All encrypted packages ship with 2 versions of the customer modules, an encrypted and a non-encrypted version for use on non-compatible systems. DualDesk uses the MS RC-4 DSM in the customer modules.  Note: Not all machines will support 56 bit or 128 bit encryption and many Windows 95/98 machines may not connect if they do not have all the operating system updates from Microsoft.  Encryption increases the download file size.

Disable Encryption --- Do not use encryption.
Use 40 Bit Key --- Supported by most U.S. & International systems.
Use 56 Bit Key --- Supported by most U.S. systems.
Use 128 Bit Key --- Requires Windows high-encryption update.

Promotional Code/Comments

First Technician Seat - $595 (one time purchase)

Additional Technician(s) - $125 each - 1 year upgrades & support included.
Enter the Public DNS, DDNS or IP Address(es) of Technician(s) you tested and wish to use in the area below. The number of modules you will need to purchase is determined by the number of technician addresses you enter here.

Example: dualdesk.com or 123.456.7.89

DNS, DDNS or IP Address(es)
Example: dualdesk.com or 123.456.7.89
 TCP/IP Port(s)
 
Promotional Code/Comments

Additional Technician(s) - $125 each - Quantity:    

 

 
 
 
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