DualDesk Order Form

"The highly optimized,
under 450kb DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."

Sometimes the best way to help someone fix a problem is to do it for them. With DualDesk, the remote-control software will automatically establish a desktop sharing connection with your technician. The technician can see and operate the customer's remote computer almost like being there in person, the technician can logoff/logon or reboot the remote computer and reconnect before the logon prompt even if the customer is away from their computer or out of the office.

DualDesk saves you and your customers time and frustration by giving your technician immediate direct access to their PC letting your technician get in and fix the problem so your customer can get back to work in minutes.

DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs.

DualDesk can pay for itself the first time you use it!

DualDesk lets your technicians provide better and quicker service to your customers, you have less out-of-pocket expenses and spend less time on the road!

Auto-Installs on-demand in less than 5 seconds!

DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe Hot Spot! This customer's notebook computer was repaired within minutes of his call, even before he finished ordering his lunch...
now that's customer satisfaction!

DualDesk is a force
multiplier, expand your
customer base without
adding technicians!

Windows administrator rights are not required. Works even if the user is logged in to Windows with a restricted or a "Guest" account with no privileges to create folders or write to the registry.

NO customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT Router
or Cable/DSL
Broadband Gateway.

Order Form

DualDesk version 20.0.4 is now available for download.

This is not an automated creation process. We will review your order
prior to generating your registration key and use this information
if we need to contact you while so please be sure to
complete the contact information accurately and completely.

To complete your order we will need the installation code(s) from the
machine(s) you will be using to create your customer module(s).

If you do not know your installation code yet, enter TBD or N/A)
The installation code is unique to each machine. It is generated when you click the Create Module button.


	Order DualDesk Lite Edition		Remember Take 10% off the total list price if you purchase within the first 15 days of your free trial. To apply your discount click the 10% Discount Link at the top of the order form
	Order DualDesk Expert Edition
	Order DualDesk Professional Edition
	Order DualDesk Executive Edition
	Order DualDesk Corporate Edition
	Order DualDesk Enterprise Edition

	Order Presenter Professional
	Order Presenter Executive

Option Descriptions

	Lite, Expert, Professional, Executive, Corporate and Enterprise
	Delayed Connect Prompt (optional)
	Delayed Connect Prompt --- Delays the session until the tech signals the customer module to connect. Each customer can have a unique delayed connect code or you can you can start multiple customer connections at the same time by assigning them the same code. This option is useful to allow the customer to run the file before leaving the office and allow the tech to start the session at a later time/date when ready or available or to help control inbound connections. PHP/ASP/Perl/CGI powered websites can be programmed to control and track the sessions and balance technician workload when combined with the web-based customer module configuration option. The session can also be started immediately by instructing the customer to leave the code blank and clicking skip. Since the customer must initiate the session, there are never any un-invited connections which helps preserve system security. *Not applicable to Presenter*.
	User Configurable Toolbox (optional)
	Tools Web Page --- URL to your web page that has links to tools you frequently use for support. If the URL is left blank the default tools page is used. *Not applicable to Presenter*.
	Web Configuration File (optional)
	WebConfig Checkbox --- If the WebConfig box is enabled it will prompt the user for the configuration filename at the location specified in the address box. The config filename that customer enters will have the .txt appended automatically so you must name your configuration files with the .txt extension. For example, if the customer enters 123 and the addrsss box has www.yourwebsite.com the modules will try to download http://www.yourwebsite.com/123.txt. This will allow you to support an unlimited number of technicians from a single customer support module. WebConfig Filename --- Enter only the filename, do not use HTTP:// or any subfolders. The address the customer module will use to find the file is the primary address entered in the address field. Since the customer will not be entering the filename, it will be used exactly as entered (.txt will NOT be appended) .
	Expert, Professional, Executive, Corporate and Enterprise Options
	Subfolder File Transfers (optional)
	Subfolder Transfers --- Transfers folders and subfolders. This option increases the download size. Note: even without this option, multiple and single file transfers are still possible. *Not applicable to Presenter*.
	Password Protect Customer Module(s) (optional)
	Password Protection --- Password protects the downloadable customer module. This only requires input from customer to initially open the customer module. After DualDesk installs, it does not require input to connect to the technician, auto-reconnect or auto-callback. This is recommended if your customer modules are not in a password protected area of your website. If you enable the Daily PIN option, the password will change daily by automatically appending the numeric day of the month (1-31) to the end of the password you select. If you enable Daily.
	Password Daily PIN (optional)
	Password Protection with Daily PIN --- If you enable the Daily PIN option, the password will change daily by automatically appending the numeric day of the month (1-31) to the end of the password you select. If you enable Daily PIN with a blank password the password will be the day of the month. This does not increase the file download size and does not present a prompt after installation, re-boot or logoff/logon.
	View-Only/File Sharing Session Prompt (optional)
	View-Only/File Sharing Session Prompt --- Asks the remote customer if they wish to run the server in view-only mode, remote control mode without file sharing or full-control mode with file sharing when the customer runs the server software. This does not increase the file download size and does not present a prompt after installation, re-boot or logoff/logon. *Not applicable to Presenter*.
	Professional, Executive, Corporate and Enterprise Options (in addition to the above options)
	Repeater ID / Proxy Prompt (optional)
	Repeater ID / Proxy Prompt --- Asks the remote customer for the unique ticket number or ID code assigned to the customer by the technician for automated repeater connections (the repeater allows both technician and customer to connect through firewalls they don't control). The repeater is useful if the technician is behind a firewall or NAT router at an alternate location such as a hotel and cannot open ports for inbound connections. If no number is entered, the module will connect in standard viewer mode. This does not increase the file download size and does not present a prompt after installation, re-boot or logoff/logon. If the Repeater Checkbox is enabled (contains a checkmark) Proxy mode and Direct mode will both be disabled and Repeater (ID:) mode will be enabled instead. In Repeater mode the session and will not connect through to a workstation. The Technician will have to connect to the proxy in Repeater Mode using the same ID code as the customer. If the Repeater Checkbox is enabled (contains a checkmark) Direct mode and Proxy mode will both be disabled and Repeater (ID:) mode will be enabled. If the Repeater Checkbox is enabled and the Repeater ID field is blank, the customer will be prompted for the repeater ID: code. If the Repeater Checkbox is enabled and the Repeater ID field is completed, customer module will try to connect in Repeater mode with no session prompt.
	Proxy / Redirector Mode (optional)
	Redirector Mode --- Allows all technicians to share the same public address and public port so that only one port has to be opened in your firewall/router. This does not increase the file download size and does not present a prompt. If the Repeater Checkbox is disabled and the Proxy address is blank, Proxy mode will be disabled and the customer module will try to connect in Direct mode. If the Repeater Checkbox is disabled and the Proxy address is completed, Proxy mode will be enabled and customer module will try to connect in Proxy mode with no session prompt. If the Repeater Checkbox is disabled and and the last number of Proxy address is ? the customer will be prompted for the last few numbers of address to the target workstation allowing you to support an unlimited number technician seats from a single customer support module.
	End-to-End Data Stream Encryption (optional)
	MS RC4 Encryption Plug-In --- Encrypts the data using Microsoft RC4 Encryption. Note: Not all machines will support 56 bit or 128 bit encryption and many Windows 95/98 machines may not connect if they do not have all the operating system updates from Microsoft. Encryption increases the download file size.
		Disable Encryption --- Do not use encryption.
		Use 40 Bit Key --- Supported by most U.S. & International systems.
		Use 56 Bit Key --- Supported by most U.S. systems.
		Use 128 bit Key --- Must have the Windows high-encryption update installed.
	Executive, Corporate and Enterprise Options (in addition to the above options)
	Custom Branding / Splash / Logos / Icons / Text / Private Labeling (optional)
	Customizing: DualDesk Executive can be customized with your own Splash Screen and text in the customer auto-setup modules and the technician's setup program. Only the auto-installer can be customized in the Executive Edition, the DualDesk program icons and internal program text remains the same as in the PRO edition. Select the options you need, then send us your custom splash screens. Delivery normally takes 5 to 10 days. We will need the following for your custom splash screen: 2 to 256 colors .bmp file for the customer module (server) splash screen. This can be any size but it adds to the customer download so smaller and less colors is better. We recommend no larger than 200x75x16 colors. 164x314 pixels x 256 color .bmp file for the technicians setup/install program. 50x50 x 256 colors .bmp file for the technician setup/install program. Click Here to see items you can customize in the Executive Edition. DualDesk Corporate can be customized to fit your corporate image needs. Then send us your custom logos, icons, text, splash screens and private labeling requirements to: We will contact you to work out the details. DualDesk Corporate is designed for Corporations, Service Providers and VARS and is custom programmed with your company name, text, icons and logos to help protect your trade secrets from competitors. The level of customizing is up to you. For the basic customized package ($1995 ) we will customize it with your own logos, icons, company name, contact info and your copyright embedded into the executable. The executable will still be named DualDesk.exe and the DualDesk name will still be displayed in the task manager task list and the Windows registry will have a DualDesk entry. This is the level most small to mid-sized corporations, consultants and service providers request. We will need the following for your custom logo, icons and information: 2 to 256 colors .bmp file for the customer module (server) splash screen. This can be any size but it adds to the customer download so smaller and less colors is better. We recommend no larger than 200x75x16 colors. 300x200 pixels x 256 color .bmp file for the viewer splash screen. 32x32 pixels x 256 color .ico file for the viewer and server icons. 164x314 pixels x 256 color .bmp file for the technicians setup/install program. 50x50 x 256 colors .bmp file for the technician setup/install program. Your contact information and home page for the viewer, server and technician's setup/installation about screens. DualDesk Enterprise Edition provides even further customizing and replaces the DualDesk executable name and service name with the name you specify so that DualDesk is not displayed in the task manager task list, registry or executable etc... this costs additional (based on our standard hourly programming rate) but ensures you have a unique package that your competitors cannot easily trace back to Advantig as your supplier. This is the level of customizing most large corporations, VARs and OEMs prefer.


	Order DualDesk Lite Edition		Take 10% off the total list price if you purchase within the first 15 days of your free trial. To apply your discount click the 10% Discount Link at the top of the order form
	Order DualDesk Expert Edition
	Order DualDesk Professional Edition
	Order DualDesk Executive Edition
	Order DualDesk Corporate Edition
	Order DualDesk Enterprise Edition

	Order Presenter Professional
	Order Presenter Executive

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