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Click here to take a virtual tour of DualDesk Now you can own the smallest, fastest, industry proven support solution and take 10% off if you pay online or order within 15 days of your free trial!   .Net NOT required ActiveX NOT required Java NOT required Web browser NOT required   DualDesk lets Remote Customer choose from Multiple Session Modes: Full-Control Mode (remote control with file sharing) Remote-Control Mode (remote control without File Sharing View-Only Mode (no keyboard inputs, mouse control or file sharing) Standard Direct Client Server Mode (P2P) Relay Mode* (allows all of your technicians to share the same public address and same public port simultaneously without using repeater mode or ID codes) Repeater Mode** (allows both the technician and the customer to connect to each other through firewalls they don't control such as hotels or off-site locations) VNC Compatibility Mode option (allows the DualDesk server and viewer to connect to standard VNC servers, VNC viewers and VNC repeaters commonly available for Windows, Mac, Linux and most other operating systems ).      * Relay mode requires the use of the included DualDesk Reverse Proxy software.     ** Repeater mode requires the use of the included DualDesk Repeater software. DualDesk has a huge arsenal of built-in tools and a customizable Toolbox with no limits. In addition to the built-in system tools, there are 10 user customizable tool commands, a catch-all embedded tools folder allowing you to add tools by simply dropping them into a folder as well as customizable links to your preferred tools website, questionnaire page etc. One-time purchase with NO recurring fees. Try it free and see why so many Fortune 500 companies have made the switch to DualDesk as their remote support help desk software. Price and Feature Comparisons Click HERE to try it free DualDesk Professional Price $250 -10% = $225 Number of customizable tools Unlimited Price per License per Customer Free Annual Fees Per License Free Software Updates Always Free Telephone Support Always Free Support via Email Always Free Concurrent Sessions Per Technician Unlimited Support Sessions Per Month Unlimited Number of Customers Per Month Unlimited Number of Computer Installations Unlimited Dual Monitor / Multi-Monitor Support Yes Customers can connect to the technician for immediate remote support even if the software is not installed on their system Yes Technicians can support customers from off-site computers without installing the technician software Yes Change any customer module configuration options and settings yourself at anytime (another industry First) Yes User configurable tool box supports an unlimited number of tools and utilities. (another industry First) Yes User configurable commands to automatically run before and after the session. (another industry First) Yes Unattended Remote Start  for after hours support that runs as a system service to initiate the session remotely even on unattended servers and workstations with no user logged on (another industry First). Yes Option to Delay Individual Customer Connections until Tech is ready or available (another industry First) Yes Option to Load Configuration from web file allowing you to change the configuration without creating or replacing or changing the customer file  (another industry First) Yes Web configuration can display a custom message if the technician is not available (another industry First) Yes Option to prompt the user for the Configuration name allowing you to support unlimited technicians from a single customer module  (another industry First) Yes Option to Display a Custom Message to the customer if all Techs are busy or not available (another industry First) Yes Option to Control Sessions via PHP/ASP/Perl/CGI web pages (another industry First) Yes Create Your Own customer download modules (another industry First) Yes Self-Installing without Customer Configuration Yes Ad-Hoc Install On-Demand Automatic Installation Yes Windows 7 / Vista Friendly - Automatically answers User Account Control (UAC) security prompts while the remote session is active (another industry first) Yes Windows XP Firewall Friendly - Automatically adds an exception to the Windows Personal Firewall with no user prompts or configuration (another industry first) Yes Hardware Firewall Friendly - Works through Hardware Firewalls & NAT Routers Yes Peacefully Co-Exists with other remote control software such as pcAnywhere, GoToMyPC, Microsoft Terminal Services, Remote Desktop, etc. Yes Can be used to remote install, deploy, configure, test or upgrade other remote control software, Windows software packages, printer drivers, device drivers, firewalls and routers Yes Runs from Disk Yes Runs from Email Yes Runs from Website Yes Cleanly Uninstalls with One Mouse Click Yes Automatic Un-Attended Uninstall on Exit Yes Automatic or Manual Screen Scaling Yes Works without Windows administrator rights (even if using a "Guest" account) Yes Works as a System Service Yes Works with Windows running in "Safe Mode" Yes Re-boot Windows into normal mode and Re-connect before the logon prompt without user intervention Yes Re-boot Windows into "Safe Mode" and Re-connect before the logon prompt without user intervention (another industry first) Yes Re-Boot Windows at end of session (to lock computer) (another industry First) Yes Force Remote System Reboot (Emergency Reboot) (another industry First) Yes Logoff and Logon to Windows without disconnecting Yes Allows Remote Reboot/Log-On/Off & Shutdown Yes Prevents connection time-outs due to inactivity Yes Prevents advanced power management (APM) activation (stand-by / hibernation / screen blanking / power off) due to inactivity Yes Real-Time Multi-System Remote Control Yes Multiple Customers can connect to One Technician Yes Multiple Technicians can connect to One Customer Yes  Sessions can be Passed to Another Technician Yes  Auto-Reconnect if Connection is Lost Yes  Auto-Call-Back & Re-Connect Before Logon Prompt after Reboot / Restart / Cold-Boot (Even in safe mode) Yes  Auto-Call-Back & Re-Connect Reboot / Restart / Cold-Boot if running as a restricted user Yes Incoming connection prompt allows Your Technicians to Silently Accept or Reject Incoming Calls Yes Disable/Enable Listen Mode to automatically reject incoming requests to prevent interruptions. (another industry first) Yes Enable / Disable Remote Mouse and Remote Keyboard Inputs Only (remote monitor stays on) (another industry first) Yes Enable / Disable Local Mouse and Local Keyboard Inputs (view only mode) remote inputs are still visible & file transfers and chat are not affected (another industry first) Yes Built-in session timer Yes Built-In Real-Time Chat Yes  Self-Installs without Input from Customer Yes Option to log session start/end/duration data to log file Yes User-configurable commands or programs to execute on connect / disconnect / available /not available. Can be used to notify databases & websites to allow customers to see if the tech is available or to automate billing. (another industry first) Yes Detects Personal Firewalls Yes Optional Redirector Mode allows multiple technicians to share the same public IP address and the same port (this is not Repeater Mode). (another industry first) Yes Can pass the Relay Mode address on the command line (another industry first) Yes Can pass the Repeater mode ID code on the command line (another industry first) Yes Can pass the Direct mode port number on the command line (another industry first) Yes Option to prompt the user for the port number to use to connect to the technician (another industry first) Yes Option to prompt the user for the Repeater ID code to use to connect to the technician (another industry first) Yes Built-In Multi-File Transfer Yes Built-In Folder/Sub-Folder Transfer Yes Custom Splash Screen Yes Custom Screen Blank Yes Customizable Disclaimer (Yes/No) Prompt Yes Customizable End of Session Message Yes Customizable program icon Yes Single support file download for unlimited multiple technicians (another industry first) Yes Subfolder transfers Yes Optional VNC compatibility mode Yes Optional Password Protection Yes Optional Automatic Daily PIN (password increment number) (another industry first) Yes Option to ask the remote customer if they wish to start the session in View-Only mode Yes Option to ask remote customer if they wish to disable file transfers when session is started Yes Option to ask remote customer for a unique ID / Ticket Number to use Repeater when software starts (another industry first) Yes Optional 40/56/128 bit Data Encryption Security Yes Stand-Alone Technician Webviewer can be run from a guest PC with no installation (another industry First) Yes Mobility via Repeater / Gateway / Redirector (another industry First) Yes Custom Branded Customer Module Yes   * Updates of the Professional edition is always FREE, simply install the new version over the old. Customized versions may require a re-programming charge after the (renewable) support agreement expires. Package Differences The Professional Edition enables all available features including encryption, repeater mode, view-only mode, password protected customer modules and the customizable ToolBox application.  The splash, customer module program icon, disclaimer, company name, goodbye message and questionnaire link are user customizable. Features DualDesk runs on your OWN Microsoft Windows 7/2008/Vista/2003/XP/2000 desktop computers and uses direct point-to-point communications initiated by the remote computer to connect directly to your support technician's computer. There are no 3rd party services involved so you retain full control of the service as well as the costs.  Since there are no 3rd parties involved, the cost never increases and you do not have recurring fees, surcharges or unexpected maintenance outages. User Configurable Tool box that supports an unlimited number of tools Ultra-Small download file size. Reboot the remote PC into SAFEMODE with networking and auto-reconnect. Windows administrator rights are not required. Works even if the remote user is logged on to Windows with a "Guest" account with no privileges to create folders or write to the registry. Dual-Compatible, it has built-in support for viewer mode and repeater mode operation. Built-In Repeater Mode ID / Ticket Number Prompt (allows both technician and customer to connect to the repeater through firewalls they don't control) Built-In Real-Time Chat. Built-In Multi-File and Folder Transfer. Alerts remote customer if files are transferred. Automatic and Manual Fit-to-Desktop Screen Scaling. Optional 40/56/128 bit End-to-End Data Encryption Stream Security. Ad-Hoc auto-install on-demand by simply clicking a link on a website, email link or attachment or from disk with no user configuration required. Disable/Enable remote monitor (blank/un-blank), remote mouse & remote keyboard inputs. Disable/Enable remote mouse and remote keyboard inputs only (remote monitor stays on). Optional Password Protected Installer. Option to ask the remote customer if they wish to install the server in View-Only mode. Option to ask remote customer if they wish to disable file transfers when server installs. Works with Windows running in "Safe Mode". Works on any LAN, WAN, Internet, Intranet, Intraweb, Wireless Lan, Access Point, Broad Band or VPN connection that supports TCPIP. Works with BroadBand, Cable Modems, DSL Modems, Satellite Modems, Dialup Modems, USB Modems, Firewire Modems, Firewalls, NAT Routers, Hubs, Bridges and Gateways. Firewall Friendly - Works through remote Firewalls & NAT Routers Reverse connects automatically when installed so the technician can remote control the customer's computer in seconds. The customer can leave it installed for later use and re-connect to your technician by simply clicking an icon on their desktop or remove it cleanly at anytime by clicking an icon. Runs as a Windows service so if the connection is lost or you need to re-start the remote system after making changes, you can re-boot the customers computer and it will auto-reconnect back to you before the logon prompt so you can continue working even if a remote user is not there to logon. Allows the technician to log off user and log on as a different user to correct problems in multiple Windows profiles or to gain administrative rights. The AutoVNCsize k automatic installation program your customer runs can be attached to an email message or a link in an email message instead of putting it on your website for even more security. Peacefully Co-Exists with other remote control software such as pcAnywhere, GoToMyPC, MS Terminal Services, etc. Can be used to remote install, deploy, configure, test or upgrade other remote control software, Windows software packages, printer drivers, device drivers, firewalls and routers Network administrators, consultants, technicians and IT administrators can configure or maintain computers or hardware from / to any location without running all over town or up and down stairs.  Incoming connection prompt allows your technicians to accept or reject inbound session requests silently.  There are NO messages sent to the customer telling them their request has been rejected so the customer's feelings aren't bruised and hackers won't know they've found the viewer and will move on to other targets. Built-in automatic session timer in gives the technician the precise duration of the session. Cleanly Uninstalls with One Mouse Click DualDesk uses direct point-to-point (P2P) communications initiated by the remote computer to connect directly to your support technician's computer so refresh rates and response times quicker and file transfers are faster. One-time purchase with NO recurring fees. DualDesk runs entirely on your own Windows based desktop computers and there are no 3rd party services involved so you retain full control of the service as well as the costs. Since there are no 3rd party services involved, you do not have recurring fees, surcharges, unexpected maintenance outages or delays. Click HERE to Order.            Click Here for Frequently Asked Questions Note: Trial versions are available on request, simply fill out the request form.