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PC Remote Control & Presentation Software
· Virtual
Tour
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FAQ
· Testimonials
& Reviews
· Pricing
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Trial Offer
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Kingdom
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States
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Printable Forms
· Printable Payment Form
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Example Pages
· HelpDesk
Example
· Accountant
Example
· Instructor
Example
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Live Online Support
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| DualDesk
products do not
contain ad-ware or spyware.
Stop
paying monthly fees! DualDesk is the PC remote support
solution that you own & control.
The
return on investment is almost immediate and the savings
can be substantial enough to hire additional employees and
expand your business.
DualDesk Was Named
"Best
Value"
in Remote System Administration Utilities!
"It's
ultra-small 450
k file
download size makes it the smallest and
fastest . . .
Ideal for users on slow
modem connections."
"The highly
optimized,
under
450kb DualDesk is
miles ahead of the
competition's similar
products which have less
features and bloated file
sizes of more than twice the size. . . the DualDesk
advantage is obvious in
every category . . . hands
down best in class and
performance."
Sometimes the best way to help someone fix a problem is to do it for them. With DualDesk, the
remote-control software will automatically establish a desktop sharing connection with your technician. The technician can see and operate the customer's remote computer almost like being there in person, the technician can logoff/logon or reboot
the remote computer and reconnect before the logon prompt even if the customer is away from their computer or out of the office.
DualDesk saves you and your customers time and frustration by giving your technician immediate direct access to their PC letting your technician get in and fix the problem so your customer can get back to work in minutes.
DualDesk runs entirely on your own Windows based desktop
computers and there are no 3rd party services involved so you
retain full control of the service as well as the costs. DualDesk can pay for itself the first time you use
it!
DualDesk lets your technicians provide
better and quicker service to your customers, you have less
out-of-pocket expenses and spend less time on the road!
Privacy and security is our top
priority, there are never any 3rd party services involved with
the remote session . All data that is transferred is
direct point-to-point between the remote customer's system and
the technician's system. All log information is stored
and displayed only on the local technician's system, not
on the remote customer's system. This eliminates the
possibility of the data being intercepted in transit or the need
to transfer sensitive customer information across unsecured
networks or mail servers.
Auto-Installs
on-demand in less than 5 seconds!
DualDesk downloaded in less than 1 second via a wireless 802.11g network connection at an Internet Cafe
Hot Spot! This customer's notebook computer was repaired within minutes of his call,
even before he finished ordering his lunch...
now that's customer
satisfaction!
DualDesk has built-in shortcuts to the most
used tools and utilities on the remote system. System Information, System Properties,
Video Display Properties, Sound and Audio Properties, Internet Properties,
Device Manager and you can reboot the remote system into Safe Mode to
allow you to remove viruses, worms, trojans, ad-ware and spyware without
having to ask the remote user to hit the F8 key.
After the remote system reboots in Safe Mode, it will auto-connect back to
the technician with no input required from the remote customer.
To present a more professional appearance to the customer, the
window titles can be customized with you own company name.
DualDesk is a force
multiplier, expand your
customer base without
adding technicians!
Windows administrator rights are not
required. Works even if the user is logged in to Windows with a
restricted or a
"Guest" account with no privileges to create folders or write to
the registry.
To spare your customer the agony and stress
of
watching their time and money constantly ticking away like the meter on a
gasoline pump, the session time and duration is not displayed on the
remote customer's computer.
NO
customer
configuration is needed
even if the remote
customer is behind
a Firewall, NAT
Router
or Cable/DSL
Broadband Gateway.
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Features |
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Designed for
Microsoft Windows 95 / 98 / ME / NT / 2000 / XP /
2003
/ Vista
No
other remote support system offers the reliability,
speed, features, flexibility and industry proven record
of DualDesk... |
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Click here to take a virtual tour of DualDesk
Now you can own
the smallest, fastest, industry proven support solution and
take 10% off if you purchase DualDesk within 15 days of your free
trial!
DualDesk lets Remote Customer choose from
Multiple
Session Modes:
- Full-Control Mode (remote control with
file sharing)
- Remote-Control Mode (remote control without
File Sharing
- View-Only Mode (no keyboard inputs,
mouse control or file sharing)
- Standard Direct Client Server Mode (P2P)
- Relay Mode* (allows all of
your technicians to share the same public address and same public port
simultaneously without
using repeater mode or ID codes)
- Repeater Mode* (allows
both the technician and the customer to connect to each other through firewalls they don't
control such as hotels or off-site locations)
* Repeater and
Relay modes requires the use of the included DualDesk Reverse Proxy
software.
DualDesk has a
huge arsenal of built-in tools and a customizable Toolbox
with no limits. In addition to the built-in
system tools, there
are 10 user customizable tool commands, a catch-all embedded tools folder
allowing you to add tools by simply dropping them into a folder as well as customizable links to your preferred tools website, questionnaire page
etc.
One-time purchase with NO
recurring fees.
Try
it free and see why so many Fortune 500
companies have made
the switch to DualDesk as their remote support help
desk software.
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Price and Feature Comparisons
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DualDesk
Lite
$395
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DualDesk
Expert
$495
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DualDesk
Professional
$795
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DualDesk
Executive
$995
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DualDesk
Corporate
$1995
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| Ultra-Small download file size |
450k |
450k |
450k |
450k |
450k |
| Number
of customizable tools |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Price per License per Customer |
Free |
Free |
Free |
Free |
Free |
| Annual Fees Per License |
Free |
Free |
Free |
Free |
Free |
| Software
Updates |
Always
Free |
Always
Free |
Always
Free |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
| Telephone
Support |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
| Toll-Free
Telephone Support |
Free
for
6 Months
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
| Support
via Email |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
| Customers
can connect to the technician for immediate remote support even if
the software is not installed on their system |
Yes |
Yes |
Yes |
Yes |
Yes |
| Technicians
can support customers from off-site computers without installing
the technician software |
Yes |
Yes |
Yes |
Yes |
Yes |
Change
any customer module configuration options and settings yourself at
anytime
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
User
configurable tool box supports an unlimited number of tools and
utilities.
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Unattended
Remote Start
for after hours support that runs as a system service to
initiate the session remotely even on unattended servers and
workstations with no user logged on
(another industry First). |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Delay Individual Customer Connections until Tech is ready or
available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Load Configuration from web file allowing you to change the
configuration without creating or replacing or changing the
customer file
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Web configuration
can display a custom message if the technician is not
available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the Configuration name allowing you to
support unlimited technicians from a single customer module
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Display a Custom Message to the customer if all Techs are busy
or not available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Control Sessions via PHP/ASP/Perl/CGI web pages
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Create Your Own customer download modules
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Self-Installing without Customer
Configuration |
Yes |
Yes |
Yes |
Yes |
Yes |
| Ad-Hoc Install
On-Demand Automatic Installation |
Yes |
Yes |
Yes |
Yes |
Yes |
Windows
Vista Friendly -
Automatically disables User Account Control (UAC) security prompts
while the remote session is active
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Windows
XP Firewall Friendly -
Automatically adds an exception to the Windows Personal Firewall
with no user prompts or configuration
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Hardware
Firewall Friendly -
Works through Hardware Firewalls & NAT
Routers |
Yes |
Yes |
Yes |
Yes |
Yes |
Peacefully Co-Exists
with other remote control software such as pcAnywhere,
GoToMyPC, Microsoft
Terminal Services,
Remote Desktop, etc. |
Yes |
Yes |
Yes |
Yes |
Yes |
| Can be used to remote
install, deploy, configure, test or upgrade other remote control
software, Windows software packages, printer drivers, device drivers,
firewalls and routers |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Disk |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Email |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Website |
Yes |
Yes |
Yes |
Yes |
Yes |
| Cleanly Uninstalls with
One Mouse Click |
Yes |
Yes |
Yes |
Yes |
Yes |
| Automatic Un-Attended
Uninstall on Exit |
Yes |
Yes |
Yes |
Yes |
Yes |
| Automatic or Manual
Screen Scaling |
Yes |
Yes |
Yes |
Yes |
Yes |
| Works without Windows
administrator rights (even if using a "Guest" account) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Works as a System Service |
Yes |
Yes |
Yes |
Yes |
Yes |
Works with Windows
running
in
"Safe Mode" |
Yes |
Yes |
Yes |
Yes |
Yes |
Re-boot
Windows into
normal mode and Re-connect before the logon prompt
without user intervention
|
Yes |
Yes |
Yes |
Yes |
Yes |
Re-boot
Windows into
"Safe Mode"
and Re-connect
before the logon prompt without user intervention
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Re-Boot
Windows at end of session (to lock computer)
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Force
Remote System Reboot
(Emergency Reboot)
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Logoff and Logon to Windows without
disconnecting |
Yes |
Yes |
Yes |
Yes |
Yes |
Allows Remote Reboot/Log-On/Off
& Shutdown |
Yes |
Yes |
Yes |
Yes |
Yes |
| Prevents
connection time-outs due to inactivity |
Yes |
Yes |
Yes |
Yes |
Yes |
| Prevents
advanced power management (APM) activation (stand-by / hibernation
/ screen blanking / power off) due to inactivity |
Yes |
Yes |
Yes |
Yes |
Yes |
| Real-Time Multi-System Remote Control |
Yes |
Yes |
Yes |
Yes |
Yes |
| Multiple
Customers can connect to One Technician |
Yes |
Yes |
Yes |
Yes |
Yes |
| Multiple
Technicians can connect to One Customer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Sessions
can be Passed to Another Technician |
Yes |
Yes |
Yes |
Yes |
Yes |
Auto-Reconnect if
Connection
is Lost |
Yes |
Yes |
Yes |
Yes |
Yes |
Auto-Call-Back &
Re-Connect
Before Logon Prompt
after
Reboot / Restart / Cold-Boot
(Even in safe mode) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Auto-Call-Back &
Re-Connect Reboot / Restart / Cold-Boot if running as a restricted
user |
Yes |
Yes |
Yes |
Yes |
Yes |
| Incoming connection prompt allows Your Technicians
to Silently Accept or Reject Incoming Calls |
Yes |
Yes |
Yes |
Yes |
Yes |
Disable/Enable
Listen Mode
to automatically reject
incoming requests to
prevent interruptions.
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Enable / Disable
Remote Mouse
and
Remote Keyboard Inputs Only
(remote monitor stays on)
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Enable / Disable
Local Mouse
and Local Keyboard Inputs (view only mode) remote inputs are still
visible & file transfers and chat are not affected
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-in
session timer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-In Real-Time Chat |
Yes |
Yes |
Yes |
Yes |
Yes |
| Self-Installs
without Input from Customer |
Yes |
Yes |
Yes |
Yes |
Yes |
Option to
log session start/end/duration
data to log file |
Yes |
Yes |
Yes |
Yes |
Yes |
User-configurable
commands or programs to execute on connect / disconnect /
available /not available. Can be used to notify databases &
websites to allow customers to see if the tech is available or to
automate billing.
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Detects
Personal Firewalls |
Yes |
Yes |
Yes |
Yes |
Yes |
Optional
Redirector Mode allows multiple technicians to share the same
public IP address and the same port
(this is not Repeater Mode).
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Relay Mode address on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Repeater mode ID code on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Direct mode port number on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the port number to use to connect to the
technician
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the Repeater ID code to use to connect to
the technician
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-In Multi-File Transfer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Custom Splash Screen |
Yes |
Yes |
Yes |
Yes |
Yes |
Customizable
Disclaimer
(Yes/No) Prompt |
Yes |
Yes |
Yes |
Yes |
Yes |
Customizable
End of
Session Message |
Yes |
Yes |
Yes |
Yes |
Yes |
| Customizable
program icon |
Yes |
Yes |
Yes |
Yes |
Yes |
Single
support file download for unlimited multiple technicians
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Subfolder
transfers |
Yes |
Yes |
Yes |
Yes |
Yes |
| Optional Password
Protection |
No |
Yes |
Yes |
Yes |
Yes |
Optional
Automatic Daily PIN (password increment number)
(another industry first) |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask the
remote customer if they wish to
start the session in
View-Only
mode |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask remote
customer if they wish to disable file transfers
when session is started |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask remote
customer for a unique ID / Ticket Number to use Repeater when software starts
(another industry first) |
No |
No |
Yes |
Yes |
Yes |
Optional 40/56/128 bit Data
Encryption
Security |
No |
No |
Yes |
Yes |
Yes |
Stand-Alone
Technician
Webviewer can be run from a
guest PC with no installation
(another industry First) |
No |
No |
Yes |
Yes |
Yes |
Mobility via Repeater
/ Gateway / Redirector
(another industry First) |
No |
No |
Yes |
Yes |
Yes |
| Custom
Program Icons |
No |
No |
No |
No |
Yes |
| Custom
Program Text |
No |
No |
No |
No |
Yes |
| Custom
Program Messages |
No |
No |
No |
No |
Yes |
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* Updates
of the Lite, Expert and
Professional editions
are always FREE, simply install the new version over the old.
Customized versions may require a 30%
re-programming charge after the (renewable) support agreement expires.
Package
Differences
The
Lite Edition supports multiple simultaneous file transfers but does
not recursively transfer entire sub-folders. It supports relay mode
but does not support repeater mode. It includes the customizable ToolBox
application. It does not support encryption, view-only mode or
password protected customer modules. The splash, customer module
program icon, disclaimer, company name, goodbye message and questionnaire
link are user customizable.
The
Expert Edition supports multiple simultaneous file transfers,
recursive sub-folder transfers, view-only mode, password protected
customer modules and the customizable ToolBox application. It
supports relay mode but does not support repeater mode or
encryption. The splash, customer module program icon, disclaimer,
company name, goodbye message and questionnaire link are user
customizable.
The
Professional Edition enables all available features including
encryption, repeater mode, view-only mode, password protected customer
modules and the customizable ToolBox application. The splash,
customer module program icon, disclaimer, company name, goodbye message
and questionnaire link are user customizable.
The
Executive Edition is the same as the Professional Edition but the
customer module installer is custom programmed to your specifications
(icon, splash, text, copyright, company name). The executable still shows
DualDesk as the name of the program. The splash, customer module
program icon, disclaimer, company name, goodbye message and questionnaire
link are user customizable.
The
Corporate Edition is the same as the Professional Edition but the
entire customer module is custom programmed to your specifications (icons,
splash, text, copyright, company name). The executable does not show
DualDesk as the program name. The splash, customer module program
icon, disclaimer, company name, goodbye message and questionnaire link are
user customizable.
Features
Download
our complimentary white paper on
DualDesk remote support
software or call us if you wish to speak to a sales representative.
- DualDesk runs on your OWN
Microsoft Windows Vista/2003/XP/2000/NT/ME/98/95 desktop computers and uses
direct point-to-point communications initiated by the remote computer
to connect directly to your support technician's computer. There are
no 3rd party services involved so you retain full control of the
service as well as the costs. Since there are no 3rd parties
involved, the cost never increases and you do not have recurring fees,
surcharges or unexpected maintenance outages.
- User Configurable Tool box that supports
an unlimited number of tools
- Ultra-Small 450
k download file size.
- Reboot the remote PC into SAFEMODE with
networking and auto-reconnect.
- Windows administrator rights are not
required.
Works even if the remote user is logged on to Windows with a
"Guest" account with no privileges to create folders or
write to the registry.
- Dual-Compatible, it has built-in support
for viewer mode and repeater mode operation.
- Built-In Repeater Mode ID / Ticket
Number Prompt (allows both
technician and customer to connect to the repeater through firewalls
they don't control)
- Built-In Real-Time Chat.
- Built-In Multi-File and Folder Transfer.
- Alerts remote customer if files are transferred.
- Automatic and Manual Fit-to-Desktop Screen Scaling.
- Optional 40/56/128 bit End-to-End Data Encryption
Stream
Security.
- Ad-Hoc auto-install on-demand by simply clicking a link on
a website, email link or attachment or from disk with no user configuration required.
- Disable/Enable remote monitor
(blank/un-blank), remote mouse & remote keyboard inputs.
- Disable/Enable remote mouse and remote keyboard inputs
only (remote monitor stays on).
- Optional Password Protected Installer.
- Option to ask the remote customer if
they wish to install the server in View-Only mode.
- Option to ask remote customer if they
wish to disable file transfers when server installs.
- Works with Windows running in "Safe
Mode".
- Works on any LAN, WAN, Internet,
Intranet, Intraweb, Wireless Lan, Access Point, Broad Band or VPN connection that
supports TCPIP.
- Works with BroadBand, Cable Modems, DSL Modems,
Satellite Modems, Dialup Modems, USB Modems, Firewire Modems,
Firewalls, NAT
Routers, Hubs, Bridges and Gateways.
- Firewall Friendly -
Works through remote Firewalls & NAT
Routers
- Reverse connects
automatically when installed so the technician can remote control the customer's
computer in seconds. The customer can leave it installed for later use and
re-connect to your technician by simply clicking an icon on their desktop
or remove it cleanly at anytime by clicking an icon.
- Runs as a
Windows service so if the connection is lost or you need to re-start the remote
system after making changes, you can re-boot the customers computer and it will
auto-reconnect back to you before the logon prompt so you can continue
working even if a remote user is not there to logon.
- Allows the technician to log off user
and log on as a different user to correct problems in multiple Windows
profiles or to gain administrative rights.
- The 450
k automatic installation program your customer runs can be attached to
an email message or a link in an email message instead of putting it on your website for even more
security.
- Peacefully Co-Exists
with other remote control software such as pcAnywhere, GoToMyPC, MS Terminal Services, etc.
- Can be used to remote
install, deploy, configure, test or upgrade other remote control
software, Windows software packages, printer drivers, device drivers,
firewalls and routers
- Network administrators,
consultants, technicians and IT administrators can configure or
maintain computers or hardware from / to any location without running all over
town or up and down stairs.
- Incoming connection prompt allows your technicians to accept or
reject inbound session requests silently. There are NO
messages sent to the customer telling them their request has been
rejected so the customer's feelings aren't bruised and hackers won't
know they've found the viewer and will move on to other targets.
- Built-in automatic session timer in
gives the technician the precise duration of the session.
- Cleanly Uninstalls with
One Mouse Click
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DualDesk uses direct point-to-point (P2P)
communications initiated by the remote computer to connect directly to
your support technician's computer so refresh rates and response times
quicker and file transfers are faster.
One-time purchase with NO
recurring fees.
DualDesk runs entirely on your own
Windows based desktop computers and there are no 3rd party services
involved so you retain full control of the service as well as the costs.
Since there are no 3rd
party services involved, you do not have recurring fees, surcharges,
unexpected maintenance outages or delays.
Click
HERE to Order.
Click Here for Frequently Asked
Questions
Note: Trial
versions
are available on request, simply fill out the request form.
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