Price and Feature Comparisons
|
|
|
|
 |
 |
|
|
DualDesk
Lite
$395
|
DualDesk
Expert
$495
|
DualDesk
Professional
$795
|
DualDesk
Executive
$995
|
DualDesk
Corporate
$1995
|
| Ultra-Small download file size |
264k |
264k |
264k |
264k |
264k |
| Number
of customizable tools |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
Unlimited |
| Price per License per Customer |
Free |
Free |
Free |
Free |
Free |
| Annual Fees Per License |
Free |
Free |
Free |
Free |
Free |
| Software
Updates |
Always
Free |
Always
Free |
Always
Free |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
| Telephone
Support |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
| Toll-Free
Telephone Support |
Free
for
6 Months
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
Free
for
1 Year
(Renewable) |
| Support
via Email |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
Always
Free |
| Customers
can connect to the technician for immediate remote support even if
the software is not installed on their system |
Yes |
Yes |
Yes |
Yes |
Yes |
| Technicians
can support customers from off-site computers without installing
the technician software |
Yes |
Yes |
Yes |
Yes |
Yes |
Change
any customer module configuration options and settings yourself at
anytime
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
User
configurable tool box supports an unlimited number of tools and
utilities.
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Unattended
Remote Start
for after hours support that runs as a system service to
initiate the session remotely even on unattended servers and
workstations with no user logged on
(another industry First). |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Delay Individual Customer Connections until Tech is ready or
available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Load Configuration from web file allowing you to change the
configuration without creating or replacing or changing the
customer file
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Web configuration
can display a custom message if the technician is not
available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the Configuration name allowing you to
support unlimited technicians from a single customer module
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Display a Custom Message to the customer if all Techs are busy
or not available
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to Control Sessions via PHP/ASP/Perl/CGI web pages
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Create Your Own customer download modules
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Self-Installing without Customer
Configuration |
Yes |
Yes |
Yes |
Yes |
Yes |
| Ad-Hoc Install
On-Demand Automatic Installation |
Yes |
Yes |
Yes |
Yes |
Yes |
Windows
Vista Friendly -
Automatically disables User Account Control (UAC) security prompts
while the remote session is active
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Windows
XP Firewall Friendly -
Automatically adds an exception to the Windows Personal Firewall
with no user prompts or configuration
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Hardware
Firewall Friendly -
Works through Hardware Firewalls & NAT
Routers |
Yes |
Yes |
Yes |
Yes |
Yes |
Peacefully Co-Exists
with other remote control software such as pcAnywhere,
GoToMyPC, Microsoft
Terminal Services,
Remote Desktop, etc. |
Yes |
Yes |
Yes |
Yes |
Yes |
| Can be used to remote
install, deploy, configure, test or upgrade other remote control
software, Windows software packages, printer drivers, device drivers,
firewalls and routers |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Disk |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Email |
Yes |
Yes |
Yes |
Yes |
Yes |
| Runs from Website |
Yes |
Yes |
Yes |
Yes |
Yes |
| Cleanly Uninstalls with
One Mouse Click |
Yes |
Yes |
Yes |
Yes |
Yes |
| Automatic Un-Attended
Uninstall on Exit |
Yes |
Yes |
Yes |
Yes |
Yes |
| Automatic or Manual
Screen Scaling |
Yes |
Yes |
Yes |
Yes |
Yes |
| Works without Windows
administrator rights (even if using a "Guest" account) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Works as a System Service |
Yes |
Yes |
Yes |
Yes |
Yes |
Works with Windows
running
in
"Safe Mode" |
Yes |
Yes |
Yes |
Yes |
Yes |
Re-boot
Windows into
normal mode and Re-connect before the logon prompt
without user intervention
|
Yes |
Yes |
Yes |
Yes |
Yes |
Re-boot
Windows into
"Safe Mode"
and Re-connect
before the logon prompt without user intervention
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Re-Boot
Windows at end of session (to lock computer)
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
Force
Remote System Reboot
(Emergency Reboot)
(another industry First) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Logoff and Logon to Windows without
disconnecting |
Yes |
Yes |
Yes |
Yes |
Yes |
Allows Remote Reboot/Log-On/Off
& Shutdown |
Yes |
Yes |
Yes |
Yes |
Yes |
| Prevents
connection time-outs due to inactivity |
Yes |
Yes |
Yes |
Yes |
Yes |
| Prevents
advanced power management (APM) activation (stand-by / hibernation
/ screen blanking / power off) due to inactivity |
Yes |
Yes |
Yes |
Yes |
Yes |
| Real-Time Multi-System Remote Control |
Yes |
Yes |
Yes |
Yes |
Yes |
| Multiple
Customers can connect to One Technician |
Yes |
Yes |
Yes |
Yes |
Yes |
| Multiple
Technicians can connect to One Customer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Sessions
can be Passed to Another Technician |
Yes |
Yes |
Yes |
Yes |
Yes |
Auto-Reconnect if
Connection
is Lost |
Yes |
Yes |
Yes |
Yes |
Yes |
Auto-Call-Back &
Re-Connect
Before Logon Prompt
after
Reboot / Restart / Cold-Boot
(Even in safe mode) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Auto-Call-Back &
Re-Connect Reboot / Restart / Cold-Boot if running as a restricted
user |
Yes |
Yes |
Yes |
Yes |
Yes |
| Incoming connection prompt allows Your Technicians
to Silently Accept or Reject Incoming Calls |
Yes |
Yes |
Yes |
Yes |
Yes |
Disable/Enable
Listen Mode
to automatically reject
incoming requests to
prevent interruptions.
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Enable / Disable
Remote Mouse
and
Remote Keyboard Inputs Only
(remote monitor stays on)
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Enable / Disable
Local Mouse
and Local Keyboard Inputs (view only mode) remote inputs are still
visible & file transfers and chat are not affected
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-in
session timer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-In Real-Time Chat |
Yes |
Yes |
Yes |
Yes |
Yes |
| Self-Installs
without Input from Customer |
Yes |
Yes |
Yes |
Yes |
Yes |
Option to
log session start/end/duration
data to log file |
Yes |
Yes |
Yes |
Yes |
Yes |
User-configurable
commands or programs to execute on connect / disconnect /
available /not available. Can be used to notify databases &
websites to allow customers to see if the tech is available or to
automate billing.
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Detects
Personal Firewalls |
Yes |
Yes |
Yes |
Yes |
Yes |
Optional
Redirector Mode allows multiple technicians to share the same
public IP address and the same port
(this is not Repeater Mode).
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Relay Mode address on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Repeater mode ID code on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Can
pass the Direct mode port number on the command line
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the port number to use to connect to the
technician
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
Option
to prompt the user for the Repeater ID code to use to connect to
the technician
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Built-In Multi-File Transfer |
Yes |
Yes |
Yes |
Yes |
Yes |
| Custom Splash Screen |
Yes |
Yes |
Yes |
Yes |
Yes |
Customizable
Disclaimer
(Yes/No) Prompt |
Yes |
Yes |
Yes |
Yes |
Yes |
Customizable
End of
Session Message |
Yes |
Yes |
Yes |
Yes |
Yes |
Single
support file download for unlimited multiple technicians
(another industry first) |
Yes |
Yes |
Yes |
Yes |
Yes |
| Optional Subfolder
transfers |
No |
Yes |
Yes |
Yes |
Yes |
| Optional Password
Protection |
No |
Yes |
Yes |
Yes |
Yes |
Optional
Automatic Daily PIN (password increment number)
(another industry first) |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask the
remote customer if they wish to
start the session in
View-Only
mode |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask remote
customer if they wish to disable file transfers
when session is started |
No |
Yes |
Yes |
Yes |
Yes |
Option to ask remote
customer for a unique ID / Ticket Number to use Repeater when software starts
(another industry first) |
No |
No |
Yes |
Yes |
Yes |
Optional 40/56/128 bit Data
Encryption
Security |
No |
No |
Yes |
Yes |
Yes |
Stand-Alone
Technician
Webviewer can be run from a
guest PC with no installation
(another industry First) |
No |
No |
Yes |
Yes |
Yes |
Mobility via Repeater
/ Gateway / Redirector
(another industry First) |
No |
No |
Yes |
Yes |
Yes |
| Custom
Program Icons |
No |
No |
No |
No |
Yes |
| Custom
Program Text |
No |
No |
No |
No |
Yes |
| Custom
Program Messages |
No |
No |
No |
No |
Yes |
PC Remote Control & Presentation Software
